LinkUp Terms of Service

Last updated: 7 November 2026

These terms govern your use of the LinkUp app, operated by LinkUp App Ltd, England and Wales, company no. 17360953 ("we", "us"). You must be 13 or older to use LinkUp.

1. What LinkUp is — and is not

LinkUp is a companion app for mountain sports: a live squad map, resort maps, navigation and stats. It also lowers the volume of whatever music you play in your own app while directions are speaking.

LinkUp is not a safety device. It is not avalanche, rescue or emergency equipment, and it must never be your only means of communication or navigation in the mountains.

Groups. If you start or organise a group, you confirm that everyone in it is 18 or over, or that you have their parent's or guardian's permission. Group organisers must not rely on LinkUp to supervise, keep track of or find anyone: positions can be minutes old or missing.

2. Assumption of risk

Mountain sports are inherently dangerous. You are responsible for your own safety, for riding within your ability, and for complying with resort rules, signage, closures and instructions from ski patrol. You use LinkUp at your own risk.

3. Information is advisory and can be wrong

Maps, routes, spoken directions, lift and queue information, weather, opening hours, ratings and home-base time estimates are estimates assembled from third-party data and models. They may be inaccurate, incomplete or out of date. Queue times are modelled, not resort data. Always verify against posted information on the mountain.

4. Connectivity and emergencies

Location sharing, maps, navigation and Alice depend on mobile coverage, battery, GPS and third-party services, any of which can fail without warning.

LinkUp can't call for help. It does not contact mountain rescue, emergency services, or anyone else. In an emergency, call your local emergency number (112 in Europe, 911 in North America).

5. Your responsibilities

• Keep your device charged and appropriately protected.
• Do not interact with the app while moving in a way that endangers you or others.
• Only share a squad code with people you trust — anyone with the code can join your squad and see the location you share.
• Comply with the terms of any third-party service you connect.

6. Your account, posts and conduct

Your account. A LinkUp account is optional. You are responsible for what is posted from it. Claiming a username needs a confirmed email address, and one email can have one account. If you lose your phone, you can sign back in with your email and a code, or email support@linkup.ski from your confirmed address. An account with no confirmed email can't be recovered.

Your content. What you post (photos, captions, comments, stories, replays, your picture and your name) stays yours. You give us a non-exclusive, worldwide, royalty-free licence to store it, show it to the people the app allows to see it, and keep a copy where a report needs one, for as long as we need to run the service. You confirm you have the right to post it, including the agreement of anyone clearly shown in a photo.

Zero tolerance. There is no tolerance for objectionable content or abusive users. You must not post anything, or use a squad name, picture, note or speech bubble for anything, that:

• is abusive, hateful, threatening, or harasses anyone
• is sexual or pornographic, or sexualises anyone under 18
• is violent or encourages harm
• is unlawful, or infringes someone else's rights
• shares someone's personal details or location without their agreement
• is spam, a scam, or impersonates someone

Reporting and blocking. You can report any post, comment, story, profile or squad rider, and block them, from inside the app. We review reports within 24 hours.

Filtering. We automatically check captions and comments for offensive words, and may refuse them. This won't catch everything. Photos and stories aren't scanned automatically: reports are how they're dealt with.

What we can do. We can remove any content and suspend or end any account that breaks these terms, without notice, and we may tell the authorities where the law requires it or someone is at risk. A suspended account can still be deleted. A suspended rider may not register again, and we keep a scrambled copy of the account's email to stop that address being used, as the privacy policy explains.

Other people's content. Content posted by riders is theirs, not ours. We don't check it before it appears, and we aren't responsible for it.

7. Free use, Pro passes and payments

LinkUp is free to use. The free app includes the online 3D map, squad tracking and meet-up pins, day totals, places, lifts, search and on-screen turn-by-turn directions. Pro unlocks extra features, which the app lists before you buy: offline maps, spoken navigation, Alice (the AI companion), detailed analytics and per-run stats, Wrapped and 3D replays.

Free day. Every new user is offered 24 hours of every Pro feature except Alice, once. It starts only when you tap Start free day, not when you install, and it can't be reset by reinstalling the app. When it ends, Pro features lock: a run or navigation already in progress isn't cut off, and offline maps you downloaded stay on your phone but are locked until you buy a pass.

Passes. Pro is sold as fixed-term passes:

• Day pass — £2.99 for 24 hours.
• Trip pass — £9.99 for 7 days.
• Squad Trip pass — £8.49 per person for 7 days. It's only offered when your squad has at least 4 members who have joined and been tracked on the mountain.
• Season pass — £29.99 for 12 months.

Prices outside the UK are shown in the app in your local currency before you pay. Passes are one-off purchases: there are no subscriptions and nothing renews automatically. If you buy a pass while another is running, the new one starts when the current one ends.

How you pay. Purchases are made through the Apple App Store and are subject to Apple's terms. Apple handles payment and refunds, and you can request a refund from Apple. You can restore earlier purchases in the app.

Your right to cancel. If you are a consumer in the UK, you normally have 14 days to cancel a purchase. For a pass, which is digital content that starts straight away, you agree that it starts as soon as you buy it and that you lose the 14-day right to cancel once it has started. This doesn't affect your other legal rights, including if the pass is faulty or not as described.

Fair use. Alice has a daily limit of 30 questions per pass holder (it can be lower on a day of unusually long questions), shown in the app, to stop abuse and keep the service affordable for everyone.

Changes to prices and features. We may change prices and which features are in Pro. A change never affects a pass you have already bought, which keeps the features it had when you bought it for the rest of its term.

8. Intellectual property

The app, its design and its own map artwork are ours or our licensors'. Imported piste maps: you may only import artwork you have the right to use. Map data © OpenStreetMap contributors (ODbL). Our maps are built from open data, including OpenStreetMap, Overture Maps, IGN, swisstopo and Copernicus Sentinel-2; every source and its licence is listed in the app under Help › Data sources & licences. Weather data: MET Norway (CC BY 4.0).

9. Limitation of liability

Nothing in these terms excludes liability that cannot be excluded by law (including death or personal injury caused by our negligence). Subject to that, we are not liable for losses arising from: inaccurate or unavailable information or services; failures of coverage, GPS, battery or third-party services; or your participation in mountain sports.

10. Termination, changes, governing law

We may update the app and these terms; material changes will be flagged in the app. We can end your access to accounts and posts as section 6 describes. These terms are governed by the law of England and Wales.